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Care Navigation

You may have noticed that we now ask for a brief outline of your problem when you call to make an appointment at the practice. This isn’t because our reception staff are nosy but it’s a new approach that we call care navigation.

Through specialist training, our team can now offer more choice on who to see in the practice and help you get to the right health professional fast. Our receptionists never offer clinical advice or triage; this is about offering you the choice to see other specialists in our practice team if they have the expertise to deal with your problem; often quicker and without the need to see the GP each time.

By working this way, it helps us to free up time for GPs to care for our patients with complex or serious health conditions. More importantly though, it means you are seen by the clinician that is best placed to deal with your problem each time you visit us. The choice is up to you.

Due to a shortage of GP's, we have temporarily capped our lists and are currently not accepting new registrations. Click here to see how you can help our receptionists deal with your request in the most appropriate way.

Repeat Prescriptions

It is our practice policy that prescription requests are made in writing at least two full working days before you run out of your medication and allow 48 hours before collection, (weekends and Bank Holidays excluded).   This is to safeguard errors being made.

If your prescription has been computerised please do not throw away the tear off slip, but use it to request your next repeat. Any additional items not already printed on your tear off slip need to be requested in writing and may take more than 48 hours to process, as these items will need to be authorised by your doctor. 

A new option for 'Order Repeat Prescriptions' has been introduced to alleviate the pressure and queues at reception which will allow patients to view a list of their repeat medication.  Any item not appearing on the repeat slip will need to be requested in writing.

Please note the text box should only be used for messages relating to your repeat medication requests and cannot be used for any other medical queries.

Kindly click on the 'emis access link' which will direct you through to repeat prescription requests.  In order to use this facility you will need to register via the online registration form.

The cost to the NHS on overusing and ordering of medication when not required is significant.  Kindly ensure you only request medication that is required. 

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