It’s important to us that you get the right care, in the right place, when you need NHS help or treatment.
As a patient you may be unaware of all the services available to you locally. Listed below are the key access points of care. By choosing the right service, you will get the right advice and treatment - and help the NHS manage its resources. For instance, did you know that one out of every four people who go to A&E could have been treated elsewhere or could have self-treated? Every time someone goes to A&E and is discharged without needing further treatment, the cost to the NHS is £124.
- Your GP practice can be contacted on 01424 230025 Monday to Friday 8:00 am to 6:00pm, for appointments and advice, including urgent advice. Appointments can be pre-booked by patients or made on the day. If in doubt, call us first and we will be able to advise you where you can get the treatment you need.
- NHS 111 (just dial 111 from any phone) replaces NHS Direct in our area and provides a confidential telephone service, 24 hours a day, to give advice and guidance on health issues and health services. After assessment the outcome may be that you need to be seen by the Out of Hours GPs and the NHS 111 team will put you straight through. Our out of hours service (weekday nights, weekends and bank holidays) is run by local GPs.
- NHS Choices http://www.nhs.uk/ is a dedicated website where you can find up-to-date and expert advice on a range of illnesses and complaints, as well as NHS services. There is also an online symptom checker on the website at www.nhs.uk/nhsdirect where you can enter your symptoms and get advice.
- The NHS direct App is available to download - subject to your smartphone setup.
- A pharmacist (chemist) can give you confidential, expert advice and treatment for a range of common illnesses and ailments – and you don’t need an appointment. A poster in the window of any local pharmacy will tell you which Pharmacies are open in the evening and on Sundays / bank holidays.
- Walk in clinic at Station Plaza by Hastings Railway Station, open 8am-8pm, seven days a week, including bank holidays. Ideally you should be seen at your own surgery but when the surgery is closed or at weekends the walk in surgery is available for all patients of local practices, and visitors. You don’t have to register - just walk in or telephone 01424 884410 for an appointment.
- A&E and the 999 ambulance service should only be used in a critical or life threatening situation, such as a serious accident, severe chest pain and loss of blood, and loss of consciousness. We want to make sure the highly skilled teams at our A&E department are available for those who need them. Your support to help us do that is really appreciated.
Emergency dental service and other helplines:
- Ring the NHSDental Helpline 0300 1000 899 if you want to register with a dentist for NHS dental services or have a dental emergency in the daytime on a weekday.
- The NHS Emergency Dental Service is for urgent dental treatment out of hours when you own dentist is closed (or if you do not have a dentist). NHS dental charges apply.
- Hastings 01424 850792: Lines open weekdays from 6.30pm, and weekends and bank holidays from 9am.
- Sexual health services – the diagnosis and treatment of sexually transmitted infections and contraceptive / family planning – are provided at Station Plaza Health Centre, Station Plaza, Hastings, TN34 1BA, telephone 01424 464750. The clinic is open Monday to Friday only: Monday to Friday 8.15am – 7:15pm Drop in sessions
- The NHS Stop Smoking Service helps people quit smoking. Specialist stop smoking advisers offer inspiring help and motivational support to both groups and individuals. Advisers run a free, friendly, flexible service, offering daytime and evening group or individual appointments and drop-ins. For further information telephone 0800 917 8896 or visit: http://www.stopsmokingineastsussex.co.uk/
- The Sussex Mental Health line 0300 5000 101 is a service available to anyone concerned about their own mental health or that of relatives or friends. It provides telephone support and information, Monday to Friday 5pm – 9am, and 24 hours at weekends and bank holidays.
- Action for Change provides advice, information and treatment for anyone experiencing difficulties with alcohol or anyone affected by someone else’s drinking. Telephone 01424 460066 or email email@example.com for more information.
- Hastings and Rother Community Substance Misuse Service is the gateway service for drug treatment in Hastings and Rother area. People can refer themselves by phone – 01424 452580 – or go to Thrift House, Wellington Place, Hastings, TN34 1NY weekdays 9am-5pm closed 1pm–1:30pm. There’s more information at http://www.crinet.co.uk/
Useful helplines and websites
- Al-Anon Family Groups, 24-hour helpline 020 7403 0888, http://www.al-anonuk.org.uk/
- Drinkline, 24-hour helpline 0800 917 82 82, www.knowyourlimits.co.uk
- Samaritans, 24-hour helpline 08457 90 90 90
- Saneline, 0845 767 8000, 12pm - 2am, practical information, crisis care and emotional support to anybody affected by mental health problems
- Think Drink Drugs, http://www.thinkdrinkdrugs.co.uk/, Sussex site with local referral information
- FRANK, 24-hour helpline 0800 77 66 00, http://www.talktofrank/, information service for substance users, families and friends.