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Noticeboard

PLEASE NOTE THAT ALBERT ROAD AND SIDLEY SURGERY WILL BE CLOSED FOR STAFF TRAINING FROM 1pm ON THURSDAY 20th SEPTEMBER 2018


Due to a shortage of GP's, we have temporarily capped our lists and are currently not accepting new registrationsClick here to see how you can help our receptionists deal with your request in the most appropriate way.


Due to changes in processing, urine samples will not be accepted after 12.00 o'clock.  Please call between 2pm and 4:30pm to enquire about your test results as our reception staff will have more time to deal with your request then.


Care Navigation


You may have noticed that we now ask for a brief outline of your problem when you call to make an appointment at the practice. This isn’t because our reception staff are nosy but it’s a new approach that we call care navigation.

Through specialist training, our team can now offer more choice on who to see in the practice and help you get to the right health professional fast. Our receptionists never offer clinical advice or triage; this is about offering you the choice to see other specialists in our practice team if they have the expertise to deal with your problem; often quicker and without the need to see the GP each time.

By working this way, it helps us to free up time for GPs to care for our patients with complex or serious health conditions. More importantly though, it means you are seen by the clinician that is best placed to deal with your problem each time you visit us. The choice is up to you.


 


 



 



 


 

Birthday Clinics

We are introducing a new annual review recall process. We hope the new process will be more efficient and less time consuming for patients.

We want to give our patients with Long Term Conditions, the best outcomes and guidance that we can. To do this we need to ensure that we have an organised process or reviewing our patients on at least an annual basis.

This new review process provides a better way of reviewing patient’s needs, especially for patients who may have more than one Long Term Condition.

A Long term condition includes illnesses such as:-

      • respiratory disease
      • heart disease
      • stroke
      • diabetes
      • kidney disease
      • high blood pressure
      • rheumatoid arthritis
      • epilepsy
      • mental health problems
      • other long term health issues that affect the health or lifestyle of a patient

These conditions require an annual review to ensure that the condition is being managed appropriately (by you the patient and also by us as your healthcare provider), identify any problems or concerns and ensure patients are confident to deal with their condition between reviews.

Why are they important?

It is essential to monitor long term conditions and if the need arises take appropriate steps to look them as best we can. It is also an opportunity to review treatments and answer any questions you about the long term condition you may have.

How does the Process work?

Patients with long term conditions will be invited for their annual review within the month of their birthday. Some patients have more than one long term condition

For some conditions, it may be necessary to have more than one appointment for example, a separate appointment for spirometry for some respiratory conditions. In some cases it may also be necessary to have a further appointment with the Practice Nurse or the GP.

We hope you find this new process straight forward and easy to use. If you have any questions with regard to the annual review process, please do not hesitate to contact us. As this is a new process we would appreciate any feedback on how the system works for you

If you feel you are due for an annual review for any of the above conditions but have not been invited to the Practice in your birth month please contact us.

What if I have had my annual check-up recently?

We appreciate that some people will have already had their annual checks done quite recently. However in order to get the new system working well and everyone having their review around their Birthday, we would ask that people still arrange a Birthday Review when they receive a letter inviting them to do so. This way, the system will soon be up and running smoothly.

 

 

 

 

 
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